Game support
DO NOT MATCH support
Contact support
Email hello@theplain.works with “DO NOT MATCH support” in the subject. Tell us your device model, operating system version, game version and what happened. We don’t offer 24-hour support.
Email hello@theplain.worksSaved progress on your device
Your progress stays on your device.
The game goes online only to show Google AdMob ads, and never sends your progress anywhere.
It has no cloud save of its own, so clearing app data, getting a new phone or uninstalling the game can erase it.
Whether Android backs it up is up to your phone’s settings.
We can’t restore a save we never received.
What to include
- The game version shown in the app or store.
- Which screen you were on, and what you tapped before it happened.
- A screenshot, only if it doesn’t show anything private.
Please don’t email passwords, ID documents, card details or account logins. The game has no account to log in to and no purchases to pay for.
Privacy and legal information
Send personal-data requests to hello@theplain.works.
The linked Terms of Use, Privacy Policy, Purchases and Refunds Policy, and Age, Advertising and Fiction Notice are effective from October 14, 2026.
To change your advertising consent:
- Use the Privacy options button in the game’s Settings (it appears only where Google’s consent platform requires it).
- Reset or delete your advertising ID in your Android settings.